Question 1

Sizing - How do I know my nail sizes?

Accepted Answer

Measuring Kit Method:
You can order our 24pc plain colours set (this is our measuring kit as it provides a varies of different nail sizes and their measurements) - use the different nail sizes to find the ones that fits you.

Measuring at Home Method:
Follow the image instructions below to measure the sizes of your thumb, index, middle, ring, and pinky. Once you know your measurements, you can select the nail sizes on each product closest to your measurements OR select custom size and enter your exact measurements.

Step 1: Place a clear tape straight on your nail.
Step 2: Mark the widest points on your nail with a marker on the tape.
Step 3: Remove tape from finger and measure the marked area with a ruler.

Question 2

Shapes - What types of nail shapes is available?

Accepted Answer

The shape of nails available.
Please note, some designs are limited to certain shapes. If the shape you want is not available on a design you have selected, it just means that the design is not suited for it.

Question 3

How long does the press on nails stay on my nails?

Accepted Answer

As a guideline, the glue adhesive can last on your nails anywhere between 14 - 30 days.

Jelly tab adhesive is the temporary and reusable solution. Lasts on your nails up to 7 days. Easy application and removal that does not harm your natural nails.

However, there is a lot of factor that can affect the timeframe. Depending how well you've prepped and applied the nails, what you do with your hands on a daily basis, how much oil your nail plate produces, your body heat, how often you soak your hands in water. These are just a few to name, please note everyone is different so there is no definite answer for this question, but you can use the guideline to give you a general idea.

Question 4

Are they reusable?

Accepted Answer

Yes, if you apply them with jelly tabs and look after them.

Question 5

Do you provide adhesive tabs?

Accepted Answer

Every set of nails contains a 2g nail glue AND adhesive jelly tabs.

Question 6

What's the difference between jelly tab adhesives and glue?

Accepted Answer

Nails stuck on with glue lasts longer than adhesive jelly tabs.

Jelly tabs are for those that just wants to temporarily have the press-on nails on for a night out or an event. Jelly tab adhesive is the temporary and reusable solution. Lasts on your nails up to 7 days. Easy application and removal that does not harm your natural nails.

Nail glue is the semi-permanent option, which can last on your nails anywhere between 14-30 days. The press-on nails stuck on with glue is more durable. You'll need to follow the removal guide to remove press-on nails that has been glued on.

Question 7

Do you offer gift vouchers?

Accepted Answer

Yes. Gift vouchers are available on every product, and store credits are also available for purchase.

If you want to gift a specific nail set to someone, but don't know their sizes, simply select "Size unknown, this is a gift" under the sizing option. This will allow you to purchase the item and shipping cost. The gift voucher will be sent to your email after payment is cleared.

To redeem voucher, please either email me with the voucher code and sizes OR visit the website and select the nail set and suitable sizes, then enter the voucher code at checkout to redeem.

You can also purchase store credits of $30.00, $40.00, $50.00, $100.00, $500.00 as a gift voucher and let them choose their own nail set/s.

Question 8

Oh no, the accessory on my nail has fallen off. What should I do?

Accepted Answer

Don't panic. You can simply do some repair work on it. Just file down the dry glue on the nail where the accessory used to be with the nail filer in your nail kit, and then use the remaining glue in your nail kit, to glue it back on the nail it was on.

Question 9

I have very short nails, will I still be able to wear these false nails?

Accepted Answer

Yes! Of course you can! It's actually recommended to shorten your nails before gluing the false nails on your natural nails.

Question 10

How long will the nails take to get to me?

Accepted Answer

Once payment is cleared. Your order will be made within 1-2 working days, unless some unforeseen circumstances happen, I will let you know if there is going to be a delay. If you are in New Zealand, the postage will take about 1-3 working days., please allow an extra day or two for rural addresses.

All postage within New Zealand will have tracking included.

For any urgent orders, please contact us so we can make arrangements. Additional fee may apply.

Question 11

What is your return and refund policy?

Accepted Answer

Due to the nature of the product, refunds are not applicable once they have been made. These products are custom made to your request and sizing. Please make sure you have carefully selected the right measurements when placing your order.
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All finished nail sets are handmade so the quality of each product is checked thoroughly.

For more information, please read our Returns and Refund policy section.

Question 12

Returns and refund policy

Accepted Answer

​Les Szmor reserves the right to not accept your item if there is an issue.

Returns
Our policy lasts 14 days of receiving your item/s. Please provide your proof of purchase when returning your item/s.

Depending on the agreed outcome of the returns, we will provide you with refund, exchange, replacement, or store credit for the purchase price of the item/s you’ve returned.

No returns on Sale Items.

Postage fees will not be refunded.

Please return your item/s unused and in the same condition that you received it. It must also be in the original packaging. Any special packaging items (fabric bags, special boxes, etc.) and additional accessories must also be returned with said packaging or accessories. Proof of purchase is also required.

The easiest way for returns is to come into our physical store and our store assistance will look after this matter for you.

Alternatively, you can email us and send the returns by post. We recommend you send your returns on a tracked service. Any return postage fees are at your expense.

A member of our Customer Care team will reach out to you once we’ve received your request and will provide further instructions. Please wait for our response before posting the item/s back to us.

Change of mind
Please choose goods carefully as we are not obliged to give a refund if you change your mind.

Custom-made items (only applicable for s2 for nails products)
All custom-made item/s are non-returnable as they have been made to your special request. If you believe the product is faulty, please contact us and our friendly customer care team will talk you through the process and provide you with a solution.

Please note, custom-made item/s are only eligible for returns if the quality is faulty before use. The item/s must be returned unopened and unused in its original packaging (postage at your own expense). An investigation will be carried out, and if the item/s has been accepted for return, a replacement will be sent to you.

Faulty items
Les Szmore Ltd abides by the Consumer Guarantees Act for any faulty or damaged items.

Our Quality Assurance team are committed to ensuring that the items you buy from us are consistently produced in line with our rigid quality specification requirements, including fabrication, construction and fit. If your items are faulty, we apologise for the inconvenience. Please return the item/s to us immediately so we can resolve the issue.
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You can visit our physical store or post it back to us at 79 Dalton Street, Napier South 4110, Napier.
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Please select postage with tracking when sending back the item. Any postage fees will be covered at your own expense.

Returning items from overseas
Les Szmor cannot exchange or return items from overseas addresses. This applies to customers who bought from Les Szmor, while visiting New Zealand from overseas, and decided to return or exchange items once they returned home.
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Refunds (if applicable)
Once your return is received, we will send you an email to notify you.

The refund will be processed as soon as we receive the item/s at our facilities. You’ll receive the refund in the same payment method used for your purchase. The amount may take up to 14 days to appear in your account, depending on the bank you are with.

Only full priced items can be refunded.

Sale items are non-refundable.

Late or missing refunds
If you believe your refund is late or missing, please contact your bank provider immediately. There is a processing time before a refund is posted.
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Sales items or items marked down as reduced price
Only full priced items may be refunded. Unfortunately sale items or marked down items cannot be refunded, returned, or exchanged.
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Gift Cards
Gift cards cannot be returned or redeemed for cash. Any unused value on the gift card expires 1 year after date of issue.

Please treat your gift card as cash; it cannot be replaced if lost or stolen. If you purchased a gift card online and it has not arrived, please contact our Customer Care team immediately.
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Shipping
You will be responsible for paying for your own shipping costs for returns. Shipping costs are non-refundable. If you receive a refund, the cost of any shipping fee will be deducted from your refund.
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Items Damaged in Transit
If your items arrive damaged, please keep all the contents including the packaging or parcel that the item/s has arrived in. Please take photos of the damage. ​

Please visit New Zealand Post and follow their instructions, or you can contact our Customer Care team.

Any damage incurred in transit will be the responsibility of the courier firm.

All items will be dispatched with insurance via New Zealand courier.

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Tina's Boutique by Les Szmor
Please note that Tina's Boutique by Les Szmor has a separate process for returns.

Cancellations and Refunds:
If you wish to cancel your order, please let us know as soon as possible.

If the dress has not reached the dress-making stage, we can discuss options to change to another dress design of equal value or more. However, if the dress has already entered the dress-making stage, unfortunately we cannot offer you a swap or refund.

Please make sure you feel confident about your choice of dress before placing the order.

If we are unable to fulfil your order due to unforeseen circumstances or for any other reason, we will provide a full refund of any payments made.

Frequently asked questions

Sizing - How do I know my nail sizes?

Shapes - What types of nail shapes is available?

How long does the press on nails stay on my nails?

Are they reusable?

Do you provide adhesive tabs?

What's the difference between jelly tab adhesives and glue?

Do you offer gift vouchers?

Oh no, the accessory on my nail has fallen off. What should I do?

I have very short nails, will I still be able to wear these false nails?

How long will the nails take to get to me?

What is your return and refund policy?

Returns and refund policy

USEFUL LINKS

GIFT CARDS

FAQ

CONTACT US

SHOP Les Szmor

SHOP s2 for nails

SHOP Tina's Boutique

THE NICE TO KNOWS

ABOUT US

CUSTOMER SERVICE

SHIPPING INFORMATION

TERMS & CONDITIONS

SALE PROMOTION T&C

RETURN & REFUND POLICY

PRIVACY POLICY

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