FAQ

Shipping is calculated by weight at the end of check out.

​Shipping cost ranges from $7.50 - $60.50 for addresses in New Zealand nationwide.

For rural addresses in New Zealand, shipping cost ranges from $13.00 - $66.00

Free shipment for purchases over $399. This option will automatically unlock at the end of check out when conditions are met.

*Only available for New Zealand addresses*

Products shipped from our store to addresses within New Zealand will take 1-2 business days.

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Please allow an extra day or two for rural addresses.

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Please note: If any delays occur, please use the tracking# and follow up with courier provider.

For made-to-order bridal dresses, please look under FAQ in Tina's Boutique

For custom press-on nails, please look under FAQ in s2 for nails

We currently take Bank Transfer, Credit Cards, and Afterpay for payments.

This option is in working progress.

If you have been following us and really like our products, please contact us and we can discuss international shipping options for you.

1 - 2 business days once payment is received.

Note: Delays may occur due to the current pandemic situation or act of god. Should any delays occur we will notify you as soon as we are made aware.

Yes, please select the pickup option at the end of check out. We will send you a notification when your order is ready for pick up.

Special order items are products that are currently not physically available in our store in Napier. These products are ordered once we receive your order and payment. It then gets shipped from our supplier overseas to our store for quality assurance checks before we post it out to you, so the timeframe for delivery on special order items are approximately 10-14 business days.

In the event of any delays, we will promptly notify you as soon as we become aware of them.

Please contact us immediately once you are aware of the situation. We will investigate the situation and provide you with a solution within 5 - 10 business days or you can contact the courier company directly for faster results.

Sorry to hear the item you ordered didn't fit you. Please make sure you follow all measuring instructions on each product to minimise this type of human error from happening.

If the item you ordered is available instore, we can do an exchange for you *limited to one time only per item*. Please contact us, and we will provide further instructions. Please read through our return policy for more information.

For items that are not instore, please check with us to see if the product can be exchanged, as these products will have to be ordered in, we have to check with our suppliers first to see if the size you want is still available.

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If you are unsure of sizing, you are more than welcome to visit us instore. We will be delighted to help you with measuring or you can try on items instore before purchase.

Sorry, unfortunately we do not accept refunds and returns simply because you have changed your mind.

Please read our Refunds and Returns policy section.

Please contact us immediately. We will provide a remedy as required by the Consumers Guarantees Act.

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Upon contacting us, please attach photos of the damage/ fault of the item. Send us a descriptive and clear statement of the issue so our team can help solve this issue within a timely manner.

Firstly, we would like to apologise for any technical or human error that may have caused this. Please contact us immediately, so we can help correct this out for you.

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Please attach photos and a clear description of the problem so our team can solve the issue within a timely manner.

Our pricing strategy is tailored to each shopping experience. Online, we are able to offer competitive prices due to the efficiencies of e-commerce. In our physical stores, prices reflect the additional value and services provided by our in-person experience, including immediate product availability, personal assistance, and the unique ambiance of our store. As a result, there may be some variations between our online and in-store prices.

Yes, if you find a lower price for an item on our website and wish to purchase it in-store, we are happy to match that price, provided the specific item is in stock at our store at the time of your purchase. Please show us the online price for verification. This policy ensures that we offer you the best price available for products you can take home immediately.

The price match is subject to verification of the online price and product availability. Yes, there are specific conditions for our price match policy. Most importantly, the price match can only be applied to items that are physically in stock at our store at the time of your purchase. We cannot offer a price match for items that are not currently available in-store. We also reserve the right to limit quantities. Additionally, the online price must be verified by our staff, and this policy does not apply to typographical errors or misprints on our website. Our aim is to offer you competitive pricing for products you can immediately take home.

Yes, prices are subject to change without notice. We continuously update our pricing to remain competitive and in line with market trends. We recommend checking our website for the most current pricing before making a purchase.