Return and Refund Policy
​Les Szmor reserves the right to not accept your item if there is an issue.
Returns
Our policy lasts 14 days of receiving your item/s. Please provide your proof of purchase when returning your item/s.
Depending on the agreed outcome of the returns, we will provide you with refund, exchange, replacement, or store credit for the purchase price of the item/s you’ve returned.
No returns on Sale Items.
Postage fees will not be refunded.
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Please return your item/s unused and in the same condition that you received it. It must also be in the original packaging. Any special packaging items (fabric bags, special boxes, etc.) and additional accessories must also be returned with said packaging or accessories. Proof of purchase is also required.
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The easiest way for returns is to come into our physical store and our store assistance will look after this matter for you.
Alternatively, you can email us and send the returns by post. We recommend you send your returns on a tracked service. Any return postage fees are at your expense.
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A member of our Customer Care team will reach out to you once we’ve received your request and will provide further instructions. Please wait for our response before posting the item/s back to us.
Change of mind
Please choose goods carefully as we are not obliged to give a refund if you change your mind.
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Custom-made items (only applicable for s2 for nails products)
All custom-made item/s are non-returnable as they have been made to your special request. If you believe the product is faulty, please contact us and our friendly customer care team will talk you through the process and provide you with a solution.
Please note, custom-made item/s are only eligible for returns if the quality is faulty before use. The item/s must be returned unopened and unused in its original packaging (postage at your own expense). An investigation will be carried out, and if the item/s has been accepted for return, a replacement will be sent to you.
Faulty items
Les Szmore Ltd abides by the Consumer Guarantees Act for any faulty or damaged items.
Our Quality Assurance team are committed to ensuring that the items you buy from us are consistently produced in line with our rigid quality specification requirements, including fabrication, construction and fit. If your items are faulty, we apologise for the inconvenience. Please return the item/s to us immediately so we can resolve the issue.
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You can visit our physical store or post it back to us at 79 Dalton Street, Napier South 4110, Napier.
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Please select postage with tracking when sending back the item. Any postage fees will be covered at your own expense.
Returning items from overseas
Les Szmor cannot exchange or return items from overseas addresses. This applies to customers who bought from Les Szmor, while visiting New Zealand from overseas, and decided to return or exchange items once they returned home.
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Refunds (if applicable)
Once your return is received, we will send you an email to notify you.
The refund will be processed as soon as we receive the item/s at our facilities. You’ll receive the refund in the same payment method used for your purchase. The amount may take up to 14 days to appear in your account, depending on the bank you are with.
Only full priced items can be refunded.
Sale items are non-refundable.
Late or missing refunds
If you believe your refund is late or missing, please contact your bank provider immediately. There is a processing time before a refund is posted.
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Sales items or items marked down as reduced price
Only full priced items may be refunded. Unfortunately sale items or marked down items cannot be refunded, returned, or exchanged.
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Gift Cards
Gift cards cannot be returned or redeemed for cash. Any unused value on the gift card expires 1 year after date of issue.
Please treat your gift card as cash; it cannot be replaced if lost or stolen. If you purchased a gift card online and it has not arrived, please contact our Customer Care team immediately.
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Shipping
You will be responsible for paying for your own shipping costs for returns. Shipping costs are non-refundable. If you receive a refund, the cost of any shipping fee will be deducted from your refund.
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Items Damaged in Transit
If your items arrive damaged, please keep all the contents including the packaging or parcel that the item/s has arrived in. Please take photos of the damage. ​
Please visit New Zealand Post and follow their instructions, or you can contact our Customer Care team.
Any damage incurred in transit will be the responsibility of the courier firm.
All items will be dispatched with insurance via New Zealand courier.
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Tina's Boutique by Les Szmor
Please note that made-to-order bridal gowns sold by Tina's Boutique under the brand Les Szmor has a separate process for returns.
Cancellations and Refunds:
If you wish to cancel your order, please let us know as soon as possible.
If the dress has not reached the dress-making stage, we can discuss options to change to another dress design of equal value or more. However, if the dress has already entered the dress-making stage, unfortunately we cannot offer you a swap or refund.
Please make sure you feel confident about your choice of dress before placing the order.
If we are unable to fulfil your order due to unforeseen circumstances or for any other reason, we will provide a full refund of any payments made.