Frequently asked questions
Yes, our evening gowns that are in stock is available for try-ons.
For in stock bridal gowns, the try-on fee is $60, which you can try on a maximum of 2 dresses. This fee is refunded in full when you purchase a bridal gown from our store.
Our made-to-order bridal gowns are not available for try-ons as we do not have them in stock, they are made-to-order.
The order processing stage will take anywhere between 1 - 3 business days as we will make contact with you once we receive your payment and work towards getting all the necessary measurements and information through to our dressmaker before the dress making process starts.
The dress making stage will take 30 - 35 business days.
Shipment to New Zealand addresses it will take 1 - 3 business days, please allow an extra day or two for rural addresses.
If you need express service, and require the dress to be made faster than the standard timeframe. There is an additional express service fee, cost will vary depending on how soon you need the dress made. Please contact us at info@lesszmor.co.nz to discuss options.
All postage within New Zealand will have tracking included.
If the dress has not reached the dress-making stage, we can discuss options to change to another dress design of equal value or more. However, if the dress has already entered the dress-making stage, unfortunately we cannot offer you a swap or refund.
Please make sure you feel confident about your choice of dress before placing the order.
TERMS AND CONDITIONS
The following terms and conditions exclusively apply to made-to-order bridal gowns sold by Tina's Boutique under the brand Les Szmor. Throughout this terms and conditions, “we”, “our”, “us”, “seller” and “Tina’s Boutique by Les Szmor” refers to Les Szmore Limited (the company), and “you”, “your”, “yours”, and “buyer” refers to the customer or client.
Ordering Process:
1.1. All bridal dress orders are made-to-order custom made to your measurements and design preferences.
1.2. Once you have placed an order online, please make full payment to secure your order. We will only start the dress ordering process once we receive all your information and payment. The ordering process will take 1-2 working days.
1.3. We reserve the right to cancel any order at any time if we are unable to fulfil the order due to unforeseen circumstances or for any other reason.
1.4. We will provide an estimated delivery date at the time of the order, but we cannot guarantee delivery dates as they may be affected by factors beyond our control.
1.5. We will send the measurements you have provided us to our dressmakers so the dress can fit nicely on your body shape and curves.
Alterations and Fittings:
2.1. We will schedule an initial fitting to take your measurements and discuss design details, however if you are unable to make it to the appointment at our store, please fill out the Bridal Web Ordering form which we will send to you once we receive your order. We recommend going to your nearest seamstress or dress-fitting store to have your measurements taken or have someone who is knowledgeable and confident in taking the measurements for you. Please do not attempt to take your own measurements, as this will give inaccurate measurements.
2.2. Any changes to the design after the initial fitting may incur additional costs, and we will notify you of these costs before proceeding with any alterations.
2.3. We will schedule a second fitting to ensure that the dress fits you perfectly. If you are unable to make it to the appointment, we will send you photos and videos of the completed dress before shipping to you.
2.4. Any additional fittings required will be charged at an additional cost.
2.5. We cannot guarantee that the dress will fit perfectly if you have had any significant changes to your body shape after the initial fitting.
Cancellations and Refunds:
3.1. If you wish to cancel your order, please let us know as soon as possible.
3.2. If the dress has not reached the dress-making stage, we can discuss options to change to another dress design of equal value or more. However, if the dress has already entered the dress-making stage, unfortunately we cannot offer you a swap or refund.
Please make sure you feel confident about your choice of dress before placing the order.
3.3. If we are unable to fulfil your order due to unforeseen circumstances or for any other reason, we will provide a full refund of any payments made.
Shipping and Delivery:
4.1. We will notify you when your dress is ready for shipping or collection.
4.2. We offer free pickup from our location, but if you require shipping, you will be responsible for all shipping costs.
4.3. We are not responsible for any shipping delays or damages that occur during shipping.
Care and Maintenance:
5.1. We recommend that you have your dress dry cleaned and professionally pressed before your wedding day.
5.2. We are not responsible for any damages or changes that occur to the dress after it has been delivered to you.
Limitation of Liability:
6.1. Our liability for any damages arising from the order or use of our bridal dress is limited to the amount paid by you for the dress.
6.2. We are not liable for any damages arising from delays, defects, or any other issues beyond our control.
By placing an order with us, you agree to these terms and conditions.
Les Szmor reserves the right to not accept your item if there is an issue.
Returns
Our policy lasts 14 days of receiving your item/s. Please provide your proof of purchase when returning your item/s.
Depending on the agreed outcome of the returns, we will provide you with refund, exchange, replacement, or store credit for the purchase price of the item/s you’ve returned.
No returns on Sale Items.
Postage fees will not be refunded.
Please return your item/s unused and in the same condition that you received it. It must also be in the original packaging. Any special packaging items (fabric bags, special boxes, etc.) and additional accessories must also be returned with said packaging or accessories. Proof of purchase is also required.
The easiest way for returns is to come into our physical store and our store assistance will look after this matter for you.
Alternatively, you can email us and send the returns by post. We recommend you send your returns on a tracked service. Any return postage fees are at your expense.
A member of our Customer Care team will reach out to you once we’ve received your request and will provide further instructions. Please wait for our response before posting the item/s back to us.
Change of mind
Please choose goods carefully as we are not obliged to give a refund if you change your mind.
Custom-made items (only applicable for s2 for nails products)
All custom-made item/s are non-returnable as they have been made to your special request. If you believe the product is faulty, please contact us and our friendly customer care team will talk you through the process and provide you with a solution.
Please note, custom-made item/s are only eligible for returns if the quality is faulty before use. The item/s must be returned unopened and unused in its original packaging (postage at your own expense). An investigation will be carried out, and if the item/s has been accepted for return, a replacement will be sent to you.
Faulty items
Les Szmore Ltd abides by the Consumer Guarantees Act for any faulty or damaged items.
Our Quality Assurance team are committed to ensuring that the items you buy from us are consistently produced in line with our rigid quality specification requirements, including fabrication, construction and fit. If your items are faulty, we apologise for the inconvenience. Please return the item/s to us immediately so we can resolve the issue.
You can visit our physical store or post it back to us at 79 Dalton Street, Napier South 4110, Napier.
Please select postage with tracking when sending back the item. Any postage fees will be covered at your own expense.
Returning items from overseas
Les Szmor cannot exchange or return items from overseas addresses. This applies to customers who bought from Les Szmor, while visiting New Zealand from overseas, and decided to return or exchange items once they returned home.
Refunds (if applicable)
Once your return is received, we will send you an email to notify you.
The refund will be processed as soon as we receive the item/s at our facilities. You’ll receive the refund in the same payment method used for your purchase. The amount may take up to 14 days to appear in your account, depending on the bank you are with.
Only full priced items can be refunded.
Sale items are non-refundable.
Late or missing refunds
If you believe your refund is late or missing, please contact your bank provider immediately. There is a processing time before a refund is posted.
Sales items or items marked down as reduced price
Only full priced items may be refunded. Unfortunately sale items or marked down items cannot be refunded, returned, or exchanged.
Gift Cards
Gift cards cannot be returned or redeemed for cash. Any unused value on the gift card expires 1 year after date of issue.
Please treat your gift card as cash; it cannot be replaced if lost or stolen. If you purchased a gift card online and it has not arrived, please contact our Customer Care team immediately.
Shipping
You will be responsible for paying for your own shipping costs for returns. Shipping costs are non-refundable. If you receive a refund, the cost of any shipping fee will be deducted from your refund.
Items Damaged in Transit
If your items arrive damaged, please keep all the contents including the packaging or parcel that the item/s has arrived in. Please take photos of the damage.
Please visit New Zealand Post and follow their instructions, or you can contact our Customer Care team.
Any damage incurred in transit will be the responsibility of the courier firm.
All items will be dispatched with insurance via New Zealand courier.
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Tina's Boutique by Les Szmor
Please note that Tina's Boutique by Les Szmor has a separate process for returns.
Cancellations and Refunds:
If you wish to cancel your order, please let us know as soon as possible.
If the dress has not reached the dress-making stage, we can discuss options to change to another dress design of equal value or more. However, if the dress has already entered the dress-making stage, unfortunately we cannot offer you a swap or refund.
Please make sure you feel confident about your choice of dress before placing the order.
If we are unable to fulfil your order due to unforeseen circumstances or for any other reason, we will provide a full refund of any payments made.